Faqs

Help Center

 

Delivery
What if I don’t know the time or date of the services?
Please provide us with the name of the departed and we will confirm the date and time of the services.
Will my order arrive before the start of the services?
Your order will arrive with plenty of time prior to the start of the services, as long as the order is placed at least 4 business hours prior to the start of the services.
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Customer Service
What if I need to change or cancel an order?
Please contact us as soon as possible if you need to make any changes or cancellations. We will do our best to accommodate, but once an order has begun being made by our designers, we may not be able to change or cancel an order.
What if I’m unhappy with my order?
Please contact us within 48 hours of receiving the order and we will make it right.
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Sending Flowers
What’s the difference between funeral flowers and sympathy flowers?
Funeral arrangements are typically grand arrangements meant to adorn the casket or urn and bring beauty, fragrance and life to the somber event. These include casket sprays, standing sprays and wreaths, urns, and surrounds and are delivered to the funeral...
What kind of arrangement should I send to the casket funeral services?
Typically the type of arrangement you send is based on your relationship with the family. Immediate family are typically the ones to choose the larger tribute items such as the casket spray, casket adornments, and trios (casket spray, with two additional...
What choice is appropriate for cremation funeral services?
Immediate family will typically select a wreath, or surround, to wrap the urn in flowers. Standing sprays, wreaths and floral arrangements are still acceptable to be placed around the urn, as done with the casket services.
What are appropriate colors to choose for sympathy arrangements?
Can I provide a card message with the arrangement?
Of course. This is your opportunity to express your sympathy in words and let the family member(s) know you are thinking of them during this difficult time.
The services already passed, can I still send an arrangement?
We recommend you send a floral arrangement directly to the home of the family to let them know you’re thinking of them. It’s never too late to send your condolences.
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Substitution Policy
Will my arrangement look exactly as pictured?
While we take extra special care to create the exact arrangement you chose, due to seasonality and the urgent nature of the occasion we may have to substitute flowers for a similar type or different color (always of equal or higher value). For example...
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